Lifetimely: Account Setup FAQs

Here are some common questions about setting up your Lifetimely account. If your question isn’t listed, feel free to reach out to support!

Data Syncing

How long will it take my Shopify data to sync to Lifetimely after I download the app?

Data syncing usually takes between 30 minutes and 24 hours, depending on your store size. Keep an eye on the Import status on the top right of the Setup guide. Take note that after this initial import, it can take an additional hour or two for Lifetimely to generate your LTV report.

If it’s been over 24 hours and the data still hasn’t synced, contact the support team.

My data has finished syncing. Why is my LTV report still showing no data?

It can take an additional hour or two for your first LTV report to generate, especially for stores with large datasets.

How frequently do you refresh my data in Lifetimely?

Shopify data is synced in real time using webhooks for key events like new orders, transactions, customer updates, and inventory changes. Marketing integrations sync on a regular schedule - Facebook and Google Ads update every hour, while platforms like Bing Ads, Recharge, Klaviyo, and TikTok refresh every 2 to 12 hours depending on the service.

Data Security

How safe is my data in Lifetimely?

Your data is completely safe with us. We keep up with all security patches, and our databases are kept walled off from the internet. All connections to our databases and backup databases are internal network only. See our Data Security and Safety article here.

Account Capabilities

Can I set my currency to something other than my Shopify store's currency?

Unfortunately, there is no option to convert your data to anything other than your Shopify store's currency. If your Shopify store and your ad accounts use different currencies, then we will automatically convert your ad accounts to your Shopify store's currency.

Can I add a second Shopify store to my account?

Yes, refer to our guide here on how to connect multiple Shopify stores, or how to connect Amazon to my Lifetimely account.