Lifetimely: How to Connect KnoCommerce

At a glance

Connect KnoCommerce to Lifetimely to bring your post-purchase survey responses — like "how did you hear about us?" — alongside your profit and customer data.

What this enables

• See survey responses in context — your KnoCommerce survey answers sit next to your sales, profit, and customer data.
• Ask the Profit Agent profit questions about your survey data, for example:
  • Which survey answers correlate with higher LTV?
  • Which stated purchase reason is associated with the highest contribution margin?
  • Do customers who cite a specific motivation repurchase faster than others?
• Turn any finding into action — the Profit Agent can build Klaviyo-ready segments from a survey answer, with no manual filtering or exporting, and push them straight into Klaviyo.
• Build a live dashboard — ask the Profit Agent to create a dashboard comparing LTV, repeat purchase rate, and contribution profit across your top survey answers.

What you'll need

• A KnoCommerce account on the Analyst plan or above — this is the plan level that includes API access. On lower KnoCommerce plans, API access is unavailable and the connection can't be made until you upgrade on KnoCommerce's side.
• A KnoCommerce Client ID and Client Secret. You create these by adding an API client under Settings → API Access in the KnoCommerce dashboard (steps below).
• Admin access to your Lifetimely account.

Setup

Step 1 — Create your KnoCommerce API credentials

1. In your KnoCommerce dashboard, go to Settings → API Access.
2. Create an API client. This generates your Client ID and Client Secret.
3. Copy both values.

Step 2 — Open the KnoCommerce page in Lifetimely

1. Go to App Integrations and select KnoCommerce (or go directly to https://lifetimely.useamp.com/integrations/knocommerce  ).

Step 3 — Paste your credentials and connect

1. When prompted, enter your Client ID and Client Secret.
2. Click Save. Lifetimely checks the connection with KnoCommerce when you save, so an invalid or incomplete entry is flagged straight away.

Once saved, your post-purchase survey data begins syncing automatically. The first import can take from a few minutes up to a few hours.

Troubleshooting

KnoCommerce reports that API access isn't available on your plan: API access requires KnoCommerce's Analyst plan or above. If you see this message, you'll need to upgrade your KnoCommerce plan to Analyst or higher before you can connect.

Your credentials are rejected even though they're correct: if you're confident the Client ID and Client Secret are right, first re-copy both values from Settings → API Access (checking for extra spaces), then try again. If the connection still fails, contact support so we can look into it.

Notes

• Lifetimely only reads data from KnoCommerce — it never writes to or changes anything in your KnoCommerce account.
• Disconnecting KnoCommerce stops the sync and removes your synced KnoCommerce data from Lifetimely.
• For how often data refreshes after the first import, see How Often Does My Integration Data Sync?