Lifetimely: How to connect Okendo

At a glance

Connect Okendo to Lifetimely with your Okendo User ID and REST API Key to see product ratings and review counts alongside your profit and LTV data.

What this enables

• See average rating and review counts for every product directly in the Products report, next to margin, inventory, and sales columns
• Ask the AI agent questions that combine reviews with your profit data, like "do my highest-rated products retain customers better?"
• Break down repurchase rates by the star rating customers gave on their first order

Note: The integration currently syncs review data (reviews and reviewer profiles). Okendo Loyalty data is not yet imported.

What you'll need

• An Okendo account with access to the Merchant REST API Key. Okendo marks this feature "Advanced", but Okendo enables it free of charge for Lifetimely customers - if you don't see the key in your Okendo dashboard, email support@okendo.io and ask them to turn on Merchant REST API access for your account.
• Admin access to your Lifetimely account

Setup

Step 1 - Find your API credentials in Okendo

1. In the Okendo dashboard, go to Settings > Integrations (the "Integration Settings" page).
2. In the Credentials card, copy your User ID.
3. Next to Merchant REST API Key, click Show, then copy the key.

Step 2 - Open the Okendo page in Lifetimely

1. In Lifetimely, go to Integrations and select Okendo (or go directly to https://lifetimely.useamp.com/integrations/okendo  ).
2. You'll see the Connect Okendo form with two fields.

Step 3 - Paste your credentials and save

1. Paste the User ID and REST API Key you copied from Okendo.
2. Click Save. Lifetimely tests the connection with Okendo before saving, so an invalid or incomplete key is flagged right away.

Step 4 - You're connected

Once saved, the page shows Okendo is connected with a green Connected indicator, and your review data starts syncing automatically. Depending on how many reviews your store has, the first import can take from a few minutes up to a few hours.

Where you'll see the data

• Products report (Profit & Loss > Products): new Rating and Reviews columns, including verified-purchase counts. The columns appear automatically once your reviews have synced.
• Orders Details: per-product rating on each order
• AI agent: ask questions about reviews combined with your sales and profit data.

Ways to use it: what to ask the Profit Agent

The real power of the integration is that your reviews sit next to your profit, order, and customer data - so the Profit Agent can answer questions neither system can answer alone. Some examples to try:

Spot product problems and winners

• "What are my lowest-rated products, and how much revenue do they bring in?"
• "Show me products that sell well but have a rating under 4 stars."
• "What do customers say in reviews of [product]? Summarize the common complaints."

Connect reviews to customer value

• "Do customers who leave a review have a higher lifetime value than those who don't?"
• "Do customers who leave 5-star reviews come back more often than those who leave 1-3 stars?"
• "Which customers left a negative review on their first order and never came back?"

Track quality over time

• "How has the average rating of [product] changed over the last 6 months?"
• "Which products got the most negative reviews this quarter compared to last?"

The agent understands review ratings, verified-buyer status, review text, and sentiment, and can combine them with any of your sales, profit, and retention data.

Troubleshooting

Saving fails or the connection test errors: Double-check both fields. The REST API Key is a long string - make sure the whole key was copied, with no spaces before or after. Re-copy both values from Okendo's Integration Settings page and try again.

I don't see a Merchant REST API Key in Okendo: The key is an "Advanced" Okendo feature, but Okendo enables it at no cost for Lifetimely customers. Email support@okendo.io and ask them to turn on Merchant REST API access for your store.

The Rating and Reviews columns aren't showing: The columns appear once your first review sync completes. If you connected recently, give it a little time and refresh. If they still don't appear after a few hours, contact support.

Notes

• After the first import, Lifetimely checks Okendo for new and updated reviews every 2 hours, with a full refresh weekly.
• Disconnecting (the Disconnect button on the Okendo integration page) stops the sync and removes your synced review data from Lifetimely.
• Lifetimely only reads data from Okendo - it never writes to or changes anything in your Okendo account.